TERMS & CONDITIONS
For a thorough explanation of the nature of opal and its various forms visit the Opal Association: https://www.opal.as.au
ORDERS / DELIVERY / PAYMENT
All orders from The Opalcutter are processed in Australian dollars. Any credit card payment from overseas customers will be charged in Australian dollars. Your card issuing organisation will charge your local currency according to their exchange rate and fees on the day of processing. As a guide to what items are likely to cost in your currency please visit the site: https://www.ofx.com/en-au/exchange-rates/or any converter of your choice. Please note you should take these calculations as a guide only. Your financial institution will convert currency at rates applicable to them on the day of processing. This may NOT be the day of ordering!
CREDIT CARD PAYMENT
We accept Visa and Master Card. All credit card orders are processed via a secure SSL server and all details are encrypted to protect against fraud. To maximise security after credit card transactions The Opalcutter recommends that you log off from your computer after completing your online transactions. If you are uncomfortable with submitting your credit card details over the net contact us on our mobile 0413 809 625 during our opening hours (OS variant is +61 413809625).
GST
Our listed prices are in Australian dollars (AUD) and include the Goods and Services Tax (GST) of 10%. The GST is a broad based consumption tax introduced by the Australian Government in July of 2000.
TRAVELLING OVERSEAS?
The Tourist Refund Scheme allows overseas tourists leaving, as well as Australian’s travelling overseas, to claim a refund of the GST portion of certain purchases. Purchases must be made within 60 days of travel, must be over $300 in total and the item must be carried in your hand luggage when travelling. Please contact us for more details.
OVERSEAS SHOPPERS
CUSTOMS DUTY
Items sent to overseas countries may be liable for customs duties according to the country of entry. We are unable process these charges and the purchaser is liable for any additional customs duty that may be levied. The Opalcutter will provide the relevant information on the packaging as required by Australian laws.
LAY BY / LAY AWAY
We will be happy to reserve an item for you for a maximum of 8 weeks. We require a 20 % deposit to secure an item. (This is NOT refundable!) Please send us an e-mail with details on how you wish to make progress payments.
RETURNS / WARRANTY CONDITIONS
The Opalcutter offers a 30 day money back guarantee on all Jewellery and finished opal. The return period starts from the day we notify you that your order has been dispatched. You must inform us of your intention to return the item within that period. We will advise you of the method of return. The return cost will need to be met by you. We will only refund goods that are undamaged and complete including any special packaging that was sent by us originally. Refunds for items returned by you as unsuitable / not wanted will be made in Australian dollars and have the initial cost of postage and insurance deducted. Custom made jewellery and unset opals cut for custom orders CANNOT BE REFUNDED! We will advise you of any costs incurred by us in sending the item when we contact you with the return authorisation. All jewellery and finished stones are covered by a 12-month warranty against defects and workmanship. Items returned under these conditions will be refunded / replaced entirely at our expense. We will reimburse your postage / insurance costs in this instance. Should an item require repair outside this time we will endeavour to do so at cost price only. Please contact us prior to sending an item to be repaired so we can inform you of potential charges.